Billing Agreement

Activation of Service

Billing will begin within 24 hours from the time the account is activated.

Payment for the first full month of service is due within 10 days of the invoice date.

Termination of Service

Customers wishing to terminate their service must contact a NETDOOR Representative or submit a cancellation request in writing or via email.   All fees are due within 10 days of termination of service.

*Invoices are never prorated; accounts will be scheduled for termination at the end of the current billing period.

Deactivation of Service

Any account with an invoice 45 days or older will be subject to deactivation without prior notification.  NETDOOR also reserves the right to deactivate any account with a balance of or greater than $30.  Any balance on the account must be paid in full and the customer must request the account be reactivated by phone or in writing before an account will be reactivated.

If payment is not received within 30 days of deactivation, the account will be terminated.  The account will be subject to collections after 75 days of delinquency.

Reactivation of Service

Accounts deactivated for non-payment may be reactivated only once payment has been received and posted to the account.  Customers wishing to make a one-time Credit Card charge to pay their delinquent balance may do so by contacting the Billing Department at 601-969-6414, Monday Friday 8:00AM to 5:00PM.

Customers wishing to reactivate previous accounts may do so at anytime as long as the account is in good standing.

Denial of Service

NETDOOR reserves the right to deny service to anyone for any reason.

Payment of Fees

Accounts are billed 10 days in advance and are due within 10 days of the service start date. Account balances over 30 days are subject to a 10% late fee.

Schedule of Fees

Rename Fee - $10 per occurrence.

(Customers may change their username at anytime but are subject to a $10 administration fee.  This fee shall be waived for customers that are within their 10 day Trial Period, or have peen paying customer for 2 or more years accounts must be in good standing at time of Rename Request.)

Dishonored Check Fee - $25 per occurrence
(If a check is returned for non-payment, a fee of $25 will be charged to the account and the account will be immediatly deactivated)

Reactivation Fee - $15
(If an account is deactivated for non-payment more than twice within a 180-day period, a fee of $15 may be charged to the account.  The reconnect fee plus all other fees must be paid before the account can be reactivated.)

Simultaneous/Multiple Logons - $5 per instance
(If an account is accessed from more than one computer or location simultaneously, the account will be charged $5 per instance.  Accounts with an excessive number of Simultaneous Logons are subject to deactivation without prior notification.)

Methods of Payment

Check, Money Order, MasterCard, Visa, Discover Card, Debit/Check Card (Visa or MasterCard Logo).

If you are sending a payment, please address it to:

Internet Doorway Inc
PO Box 22488
Jackson MS 39225

NETDOOR Billing may be contacted during regular business hours at 601-969-6414, or by email at billing@netdoor.com.
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